Your internal IT resource is not meeting expectations
Challenge: Finding Value
Standing in the middle of a massive server room surrounded by stacks of aging servers, John Hulburt asked himself "Are we truly receiving the best value from our IT?" As he investigated further, the newly appointed CFO of information-management software developer Datawatch started to realize that his company had a serious problem.
We had a three person internal IT staff managing twenty nine desktop-type servers that averaged in age from 3-5 years old, some even older. It was 2005 yet we were still running Windows NT servers. We were also using a Notes-based email server even though 85-95% of our employees were using Microsoft Outlook
With staff complaints about IT issues growing and a planned office move less than a year away, John challenged his internal IT director to come up with a strategic plan for upgrading their system. But when the IT manager, realizing that the necessary consolidation would also mean a reduced headcount, dragged his heals on developing a roadmap, John knew he needed to take control of the situation and find a new solution.
Solution: A New Direction
After reading about IT outsourcing in the Mass High Tech business journal and researching its small-business applications, John decided it would be the best model for Datawatch's IT management. He compiled a list of area outsourced IT firms and narrowed his choices down through an exhaustive process.
"I ended up choosing Thrive for two reasons. First, their message was right in line with what I was looking for: a company that could manage costs while successfully overhauling and upgrading our network. And second, I just felt more comfortable with Thrive and their team over everyone else."
Thrive began the relationship by performing a comprehensive Network Health Assessment that reviewed Datawatch's key infrastructure. This resulted in a list of prioritized recommendations for upgrading their current network as well as strategic planning for the upcoming move.
"Thrive was extremely thorough in preparing the Network Health Assessment. I knew that there were a lot of issues, but until I read about them in the assessment I didn't fully realize the actual scope of the problem."
Upon completion of the assessment, Datawatch decided to replace two of their IT staff members with Thrive and retain one internal resource for day-to-day desktop issue resolution. Thrive immediately began stabilizing Datawatch's network, consolidating their servers, and upgrading their systems. Over the following months Thrive also designed the infrastructure for Datawatch's new office, and built their new network offsite so when it came time to move Thrive was able to get the network set up and running overnight.
Result: A True Partnership
"Like night and day" is how John describes Datawatch's IT network now compared to when he first joined the company. From consolidating Datawatch's servers from 26 down to 6, upgrading their email server from Lotus Notes to Exchange, proactively maintaining their network during bi-weekly visits, and putting powerful enterprise-level tools and processes in place - Thrive continues to make sure that Datawatch is always strategically aligned for success.
What I feel most comfortable with is the knowledge factor. With Thrive, their responsibility is to bring to you best practices and be up to speed with the newest technology that is right for your business. If you have an internal resource, you can send them to training but it's impossible to get the same depth of knowledge. With Thrive I have a group of individuals that I always feel comfortable with.