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Case Studies

 

Your business is out growing the skills or availability of your solo IT Consultant


 

Challenge: Outgrowing Your Solo Consultant 

 

On The Frontier (OTF) is a leading international consulting firm headquartered in Watertown, MA with satellite offices around the world. As a startup, OTF found that working with a solo IT consultant filled both their business and budget needs. Yet over time, as they continued to grow, OTF began to realize that their IT strategy wasn't keeping pace with their business. The breaking point came when the network linking their 6 global offices started to frequently go down, and their solo consultant had neither the time nor the experience to fix it.

 

Solution: A Scalable IT Partner

 

Elizabeth Hooper was put in charge of finding a solution to OTF's IT problems. Through a combination of online searching and word-of-mouth referrals, she compiled a list of over 30 IT companies to review. These providers were comprised of everyone from large nationwide firms, to small local shops, and even other solo consultants that had more experience working with larger clients. In the end, what she wanted was something in the middle; an organization big enough to take care of their technology, but still make them feel important.

 


I decided to go with Thrive because they made me feel that I was going to matter as a customer and that they would take an interest in my business and how technology affects it strategically, not just technically. I was right.

Elizabeth Hooper
On The Frontier

 

Thrive came on board and immediately performed a comprehensive assessment of OTF's network. This assessment determined the effectiveness of the network in meeting OTF's business goals and made prioritized recommendations for ways that it could be improved to become a more reliable and productive business asset. Thrive also provided OTF with multiple strategic plans that addressed meeting business and IT goals while scaling for growth in a cost-effective way.

 

Result: A Complete IT Solution

 

Today, Thrive works closely with OTF to understand the unique nature of their business day in and day out, and implement strategic solutions that will grow with them. From recommending Toughbook notebooks that repel the dust which was destroying countless computers for OTF's Afghanistan consultants, to providing proactive onsite support and round-the-clock monitoring of their global network - Thrive is making sure that OTF's needs are consistently being met.

 


With Thrive I know that it's just going to happen, and it's going to happen correctly. I don't need to worry 'is this the best solution?' because it is.