Staples Network Services by Thrive® Client Survey Results

 

 

CONCORD, Mass., March 20, 2009 – Staples Network Services by Thrive today announced the findings from their annual client satisfaction survey. Every year Staples Network Services by Thrive surveys their clients on a range of topics from the level of service they provide to the overall client experience. Staples Network Services by Thrive provides small- and medium-sized businesses (SMBs) with affordable access to a full range of IT services.

 

 

This anonymous survey provides clients with an opportunity to submit their feedback on a number of subjects related to their experience with SNS by Thrive. The methodology behind the survey was that for each question, the client had a choice of five answer options (Strongly Agree, Agree, Disagree, Strongly Disagree, No Reply). The results showed that every question had a lift in the percentage of respondents who selected Strongly Agree/Agree from the previous year.

 

Another essential piece to the SNS by Thrive service delivery model is remote support. The remote support model combines a 24/7 Network Operations Center (NOC), highly skilled Remote Support Engineers with a multi-tiered structure. Ninety-two percent of clients said they’re very satisfied with the results they get from their dedicated remote engineers.

 

Value is always top of mind to a client; value was defined as price of service plus the quality of service and 90% of clients feel that Staples Network Services by Thrive offers a good value. In the complex world of Information Technology it should be acknowledged that 94% clients also find that it is easy to work with Staples Network Services by Thrive.

 

For additional information on Staples Network Services by Thrive, please visit www.StaplesNetworkServices.com..

 

About Staples
Staples, the world’s largest office products company, is committed to making it easy for customers to buy a wide range of office products, including supplies, technology, furniture, and business services. With $27 billion in sales, Staples serves businesses of all sizes and consumers in 27 countries throughout North and South America, Europe, Asia and Australia. In July 2008, Staples acquired Corporate Express, one of the world’s leading suppliers of office products to businesses and institutions. Staples invented the office superstore concept in 1986 and is headquartered outside Boston. More information about Staples (Nasdaq: SPLS) is available at www.staples.com. For more information about Staples Network Services by Thrive is available at www.staplesnetworkservices.com. More information about Staples (Nasdaq: SPLS) is available at www.staples.com.