Monitoring Log Files • System Status • Server Connectivity

Count on Staples Network Services by Thrive to keep your Linux servers fully secure and reliable, and let your business realize the benefits of maximum uptime. This exceptional support covers Red Hat, CentOS, Debian, and ESX Server.

With award-winning N-Able remote monitoring and custom-built software, a dedicated in-house team assigned to your business will provide you with the most comprehensive and responsive Linux support available today, including:

• Failure Error Monitoring
• Error Pattern Matching
• Core OS Monitoring
• Application Availability

With real-time monitoring, every issue is rapidly flagged in the Staples Network Services by Thrive ticket-based client portal for immediate attention by our Linux engineers, you never have to worry about contacting your service team.

This state-of-the-art Linux monitoring includes:

Unlimited Thrive Remote Support Center Services (8 AM - 6 PM Eastern)

	Proactive issue notification, prioritization, and resolution
	Unlimited Help Desk support for servers
	24 x 7 software updates and maintenance
	Comprehensive ticket tracking system to ensure accountability
	Personalized custom knowledge base

Unlimited Thrive Emergency On-Site Support (8 AM - 6 PM Eastern)

Network down immediate onsite response

Prescheduled Remote Support

Proactive remote support and technology strategy

Supported Operating Systems:

redhat
Red Hat Enterprise Linux 3 Red Hat Enterprise Linux 4 Red Hat Enterprise Linux 5		CentOS 3 CentOS 4 CentOS 5		Debian 3.1 Stable Debian 4.0 Stable

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