According to a 2008 survey by Sage Research, small and medium-sized businesses that had implemented a Unified Communications solution realized the following benefits:

• Reach Workers on the First Try
  > 49% save up to 20 minutes daily
• Escalate IM into Phone Conversations or Web Conference 
  > More than 50% reports saving up to 20 minutes daily

• Almost half save 11-30 minutes daily with single number reach/voice mail
• 33% save 11-20 minutes daily with Mobile UC clients

• Save Time
  > Almost half of all TelePresence users realize more than five days saved a year from travel avoidance
• Reduce Travel Costs
  > 78% report reduced travel expenses

• Reduce Travel Costs
  > 42% reduce travel by as much as 11-25%
• Improve Productivity
  > 76% report increased productivity across geographies

• Manage Email, Fax and Voice Messages Efficiently
  > 50% save up to 20 minutes daily

• Improve First Call Resolution
  > 41% report a 6-10% increase
• Reduce Response Rates
  > 33% report a 11-25% reduction