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Thrive’s Remote Support Center offers one-of-a-kind remote issue resolution
by utilizing a unique tiered-support structure, state of the art remote management
tools, and dedicated specialists.
All issues are qualified and escalated to tiers comprised of engineers that are focused on specific areas
of support. You can rest assured knowing that someone who has experience with your issue is resolving it.
N-Able Network Monitoring & Kaseya Desktop Monitoring:Up-to-the-minute detailed diagnostics and event history for network
and desktop machines
Multiplatform Backup Monitoring: Monitors backups
for multiple backup solutions, including both tape and online backup
Automated Service Request Ticket Creation: Automated
ticket creation and tier-routing to the appropriate resources
Remote Desktop Streaming: Interactive video streaming that helps
engineers provide remote support to end-users on both Windows
and Mac platforms
Thrive’s Remote Support Center engineers
have training and experience with the most
prevalent business technologies:
- Microsoft
- Cisco
- Linux
- Unix
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- Apple/Mac
- BlackBerry
- Windows Mobile
- Goodlink
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Available in either 8am - 6pm EST or 24x7 packages
- Unlimited number of reactive remote support hours for all networking, server, and desktop issues.
- Fixed fee support plan provides consistency of cost month to month.
- Networks and servers receive unlimited proactive remote support to clean up issues that could
result in larger problems
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