Thrive is currently ranked among the top 100 IT Managed Service Providers globally. Our Mission is to become the most respected and referred technology solutions firm serving mid-market, enterprise, and emerging customers in the Northeast United States.

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Corporate Systems Engineer

Careers at Thrive provide a tremendous opportunity to work with an exceptional team of professionals in a dynamic and rewarding environment.

Tier 1 – Corporate Systems Engineer
Massachusetts

 

About Us:

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cybersecurity, Networking, Disaster Recovery and Managed Services.  Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers.  Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER.  If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

 

Position Overview:

Thrive is currently searching for a Hosted/Systems Engineer to join its team.  The Corporate Systems Engineer (Tier 1) is primarily responsible for the day to day support of Thrive’s internal users and systems.  The Corporate Systems Engineer is also responsible for researching, testing, deploying and documenting internal system updates.  The position has some security duties and will be exposed to new security technologies as the corporate system expands in that area.

Primary Responsibilities:

Ability to troubleshoot at appropriate technical level:

  • Workstation – Experience required with Windows 8/Windows 10
    • Troubleshooting and configuration
    • Management and deployment of workstation via Microsoft Deployment Toolkit and Windows Deployment Services
    • Configuration of Office365
    • Installation, configuration, troubleshooting and customization of workstation applications per customer’s preferences
    • Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, hard drives, and Mobile Devices
    • Installation, configuration, troubleshooting and customization of MS Office Suite applications
    • Knowledge and ability with remote support methods
    • Knowledge of common protocols and client connection methods
  • Network Server – Experience required with Windows Server 2012, 2016
    • Installation, configuration and troubleshooting
    • Support and administer file, print, remote access, and network services
    • Basic administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
  • Security for Corporate Endpoint environment
    • Management of Security Awareness Training System
    • Administration of corporate endpoint protection
    • Light duties regarding security program including training and end user security incidents

Customer Service:

  • Set client expectations appropriately throughout the troubleshooting process
  • Troubleshoot and resolve non time sensitive workstation level incidents while following Thrive’s Standard Operating Procedures and Best Practices
  • Demonstrate the correct level of urgency while resolving client incidents
  • Understand and appropriately apply available vendor support process
  • Produce efficient resolution to technical incidents

Qualifications:

  • Associate’s Degree or Technical Degree
  • Ability to work in a 24x7x365 department
  • Self-driven improvement and welcomes new challenges
  • Personally invested in own technical growth
  • Participate in the assigned implementation of new systems or software
  • Motivated to utilize personal time for career development
  • Participate in the weekly on call pager rotation
  • Is available to work after hours when necessary
  • 1+ years desktop and server support experience
  • Ability to take ownership of tasks and ensure complete resolution
  • Ability to articulate technical information and convey to non-technical people
  • Passionate about delivering excellent customer service
  • Attention to detail
  • Ability to deal effectively with stressful situations
  • Ability and willingness to recognize when it is necessary to escalate
  • Provide accurate time estimates for duration of tasks
  • Self-motivation and ability to learn new skills quickly
  • Sharing information and working collaboratively to achieve team goals
  • Must be able to work effectively in a team environment as well as alone
  • Excellent written and oral communication skills

Preferred Certifications:

  • CompTIA Net +
  • MCITP: Enterprise Support Technician
  • MCP

 

For more information on this job opening or to apply, please email careers@thrivenetworks.com.