Thrive is currently ranked among the top 100 IT Managed Service Providers globally. Our Mission is to become the most respected and referred technology solutions firm serving mid-market, enterprise, and emerging customers in the Northeast United States.

1-866-205-2810

info@thrivenetworks.com

25 Forbes Boulevard, Suite 3 Foxborough, MA 02035

Top
 

Helpdesk / NOC Analyst

Careers at Thrive provide a tremendous opportunity to work with an exceptional team of professionals in a dynamic and rewarding environment.

Helpdesk / NOC Analyst
New York, NY

 

About Us

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cybersecurity, Networking, Disaster Recovery and Managed Services.  Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers.  Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER.  If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!

 

Position Overview:

Thrive is seeking a well-qualified Helpdesk/Network Operations Center Analyst to join our rapidly growing team. Thrive services a vast array of clients in multiple industries ranging in size from SMB to enterprise. This person would be responsible for proactively monitoring our client’s infrastructure, performing 1st response remediation/triage and escalating issues. This role would also be assisting with end user desktop and server support.

Primary Responsibilities:

NOC Requirements:

  • Intermediate understanding server, network, and cloud infrastructure
  • Ability to quickly identify the root cause of a problem and effect on the client’s ability to operate. (i.e. is the internet down due to the firewall being offline or an ISP outage)
  • Able and comfortable with logging into various types of devices to perform initial checks and remediation steps
  • Detail oriented. This position requires 99.999% accuracy. Every alert must be acknowledged, processed and tracked with a scheduled follow up

Helpdesk Requirements:

  • Strong working knowledge of MS Office Applications, Windows 7/10, Active Directory, Mobile Devices (Android & IOS), ActiveSync, VPN, and Office 365
  • Ability to retain knowledge from previous issues and apply to future problems without necessarily having to remotely access a client’s workstation
  • Excellent verbal and written communication skills
  • Enthusiastic and cheerful individual with professional appearance with a strong desire to provide quality support and customer service

Experience with SNMP, PowerShell, WMI, Cisco, Meraki, SonicWALL, Fortinet, VMWare and RMM tools is a plus.

Education Requirement:

  • Bachelor’s Degree, Technical Degree or equivalent work experience

Benefits & Perks:

  • A highly competitive salary
  • Medical, Dental, Life Insurance, 401(k) Benefits
  • Generous vacation/PTO policy

 

For more information on this job opening or to apply, please email careers@thrivenetworks.com.