Careers at Thrive provide a tremendous opportunity to work with an exceptional team of professionals in a dynamic and rewarding environment.
Helpdesk Support Engineer
New York, NY
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
You will leverage your experience to support (break and fix) on our infrastructure and services for our existing client base. This is a complex multi-tenant environment requiring knowledge of Microsoft Operating Systems and Applications, Active Directory, Citrix, VMware, etc. from a helpdesk and support perspective.
- Address and resolve most if not all issues users would report
- Work closely with other support engineers and support management team
- Visit client sites when physical presence is required
- Participate in migrations, moves, etc.
- Provide an excellent client service experience
- Strong analytical problem-solving skills
- Ability to quickly grasp technical issues and offer solutions
- Excellent verbal and written communication skills
- Professional business demeanor
- Customer-focused attitude
For more information on this job opening or to apply, please email firstname.lastname@example.org.