Thrive is currently ranked among the top 100 IT Managed Service Providers globally. Our Mission is to become the most respected and referred technology solutions firm serving mid-market, enterprise, and emerging customers in the Northeast United States.
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MSP Engineer – Tier 1

Join the industry's best team of Managed IT professionals.

Careers at Thrive provide a tremendous opportunity to work with an exceptional team of professionals in a dynamic and rewarding environment.

MSP Engineer – Tier 1
Massachusetts

 

About Us:

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.  Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers.  Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER.  If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

 

Summary:

The Network Engineer 1 will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments.  Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT.  Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth.  Thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to provide the best-in-breed IT support for our clients.

Primary Responsibilities:

  • Ability to handle diverse computing environments in a wide cross section of business clients
  • Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution
  • Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause
  • Sets client expectations appropriately throughout the troubleshooting process
  • Utilizes appropriate software utilities, Thrives’ Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents
  • Monitor the Remote Service Center (RSC) Service Board for newly created service tickets
    • Prioritize tickets created
    • Follow Thrives’ best practices for escalating tickets to Tier 2 engineers
  • Communicate steps taken during troubleshooting and resolutions through clear non-technical communication
  • Demonstrate the correct level of urgency while resolving client incidents
  • Resolution of incidents/requests related to, but not limited to the following:
    • Mail Application/Office 365 issues
    • Client/Server Connectivity issues (per SOP)
    • Time Sensitive and VIP Workstation incidents
    • File Restores
    • Remote Access incidents (Citrix and Terminal Services)
    • Password Resets
    • Networked Printer Issues

Basic Qualifications:

  • Bachelor’s Degree, Technical Degree or equivalent work experience
  • Excellent problem solver; able to prioritize and coordinate between tasks
  • 2-4+ years desktop support experience
  • Knowledge of mobile device configurations and troubleshooting
  • Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations
  • Experience troubleshooting workstation hardware issues
  • Knowledge and experience with Active Directory
  • Ability to articulate technical information and convey to non-technical people
  • Passionate about delivering excellent customer service
  • Must be able to work effectively in a team environment as well as alone
  • Excellent written and oral communication skills
  • Willingness to travel if needed to clients in the Greater Boston area

Other Preferred Technical Knowledge:

  • In depth knowledge of Windows OS (7, 8.1, 10, etc.)
  • Experience with Windows Server
  • Experience with monitoring and remote management tools
  • Experience with Apple OS
  • Experience with VMWare

Preferred Certifications:

  • CompTIA Net +
  • Microsoft: MCP/MCITP/MCSA

Compensation & Benefits:

We offer a competitive compensation package including: salary, bonus, medical and dental benefits, 401(k) with matching contributions.

Thrive is an AA/EEO Employer

 

For more information on this job opening or to apply, please email careers@thrivenetworks.com.