Thrive is currently ranked among the top 100 IT Managed Service Providers globally. Our Mission is to become the most respected and referred technology solutions firm serving mid-market, enterprise, and emerging customers in the Northeast United States.

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Technical Product Specialist

Careers at Thrive provide a tremendous opportunity to work with an exceptional team of professionals in a dynamic and rewarding environment.

Technical Product Specialist
Massachusetts

 

About Us:

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cybersecurity, Networking, Disaster Recovery and Managed Services.  Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers.  Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER.  If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

 

Position Overview:

The Technical Product Specialist (TPS) is responsible for working alongside our procurement and customer service teams to build customer facing proposals. The TPS will work in a support roll for our teams to identify proper hardware recommendations. This position requires basic understanding of computer hardware, cables, battery backup systems and networking equipment.

Primary Responsibilities:

  • Serve as front line point person for customer request related to basic technology purchase request
  • Work within ticketing system to prioritize request and respond based on OLAs
  • Keep all hardware builds up to date with maximum efficiencies
  • Keep all selected vendor SKUs organized and accessible to all members of the team
  • Identify hardware for hardware based proposals for incoming customer request, equipment based managed services and other requests
  • Support Procurement team and customer service teams with request related to hardware and or software questions
  • Communicate with vendors when needed to validate hardware or software related questions
  • Provide SKUs to members of purchasing team to assist in proposal building
  • Keep up to date on vendors hardware roadmaps and communicate to team members
  • Provide reporting when needed and maintain vendor database

Skills & Experience:

  • Strong can do attitude and aptitude for learning
  • Team player and willingness to help others to improve customer satisfaction
  • Desire to build a career within the technology sector
  • Understanding of computer hardware, software and other peripherals
  • Ability to work in fast paced and fluid environment
  • Strong MS Office skills

 

For more information on this job opening or to apply, please email careers@thrivenetworks.com.