Thrive is currently ranked among the top 100 IT Managed Service Providers globally. Our Mission is to become the most respected and referred technology solutions firm serving mid-market, enterprise, and emerging customers in the Northeast United States.
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836 North Street Building 300, Suite 3201 Tewksbury, MA 01876

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Privacy

Privacy

This privacy policy applies to https://www.thrivenetworks.com owned and operated by Thrive CITS. (“Thrive”, “We”, “Us”) This privacy policy describes how Thrive collects and uses the personal information you provide on our web site and customer portal. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

EU-U.S. Privacy Shield

Thrive participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Thrive is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List. [https://www.privacyshield.gov/list]

Thrive is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Thrive complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Thrive is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Thrive may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Under certain conditions, more fully described on the Privacy Shield website [https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint], you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

Information collection and use

We collect the following personal information from you on our site:

  • Contact Information such as name, email address, mailing address, phone number
  • Billing Information such as billing address
  • Unique Identifiers such as user name, account number, password
  • Information about your business such as company name, address, business type

We use this information to:

  • Assess the needs of your business to determine suitable services
  • Send you requested product or service information
  • Respond to customer service requests
  • Administer your account
  • Send you a newsletter
  • Send you marketing communications
  • Respond to your questions and concerns
  • Improve our Web site and marketing efforts
  • Conduct research and analysis

Service providers

We may provide your personal information to companies that provide services to help us with our business activities such as offering customer service and sending emails. These companies are authorized to use your personal information only as necessary to provide these services to us and are contractually obligated to keep your information confidential.

Legal Disclaimer

In certain situations, Thrive may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If Thrive is involved in a merger, acquisition, or sale of all of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in uses of your personal information, as well as any choices you may have regarding your personal information, to any other third party with your prior consent to do so.

User access and choice

Upon request Thrive will provide you with information about whether we hold any of your personal information. To request this information please contact us by emailing our Privacy Team at privacy@thrivenetworks.com or by contacting us by telephone or postal mail at the contact information listed below.

If your personal information changes, you may correct, update, amend, remove, or ask to have it removed by making the change on your user account settings page, by emailing our Privacy Team at privacy@thrivenetworks.com or by contacting us by telephone or postal mail at the contact information listed below. If you no longer desire our service, please contact us directly.

We will respond to your request within reasonable timeframe.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Opt-out preferences

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at unsubscribe@thrivenetworks.com.

Tracking technologies

Thrive and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service. To manage Flash cookies, please the Adobe website at http://www.adobe.com.

Analytics / Log Files

As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.

Security

The security of your personal information is important to us. When you enter sensitive information on our site, we encrypt the transmission of that information using reasonable security (TLS). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it.

Additional information

Links to 3rd Party Sites Our Site includes links to other Web sites whose privacy practices may differ from those of Thrive. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

Collection and use of 3rd party personal information

You may also provide personal information about other people, such as their name, date of birth and gender. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided.

Blog

Our Web site offers a publicly accessible blog. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog, contact us at privacy@thrivenetworks.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Testimonials

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at privacy@thrivenetworks.com

Social media widgets

Our Web site includes Social Media Features, such as the Facebook Like button, links to our various social media pages and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Changes to this policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact us

If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, you can contact: Marketing, Thrive CITS, 836 North Street, Suite 3201, Tewksbury, MA 01876, or email us at privacy@thrivenetworks.com