The financial markets and technology have been linked together since the inception of the ticker in the 1920s. In an industry where time truly is money, technology has always played a vital role.
But what separates private equity firms from other financial service firms, such as banking and insurance, is the need for instantaneous delivery and retrieval of data and transactional information. In a deal-driven environment where investment professionals are seeking out underperforming companies to assess and strengthen their value, sub-second lapses in technology can affect critical time-based decisions on which companies to fund and help grow into the future. And that means the way technology is used internally can provide a competitive advantage.
For firms like Boston-based Riverside Partners LLC – where information technology (IT) isn’t a core competency, sustaining an internal IT department can be inefficient, costly, and distracting. Initially, in attempt to fulfill its requirements, this emerging business turned to an outsourced IT provider to cover everything from computers and network infrastructure, to deciding what equipment they’d require in the future.
But with Riverside growing quickly and its IT provider lagging behind, CFO Kevin Sullivan knew it was time to make a tough decision. With IT issues on the rise and a planned office move around the corner, he needed to take control of the situation and find a new solution.
Solution: Getting ‘IT’ Back on Track
Hiring an internal IT resource didn’t make sense for the firm, and smaller consulting shops couldn’t offer the depth services or round-the-clock coverage that Riverside required. Sullivan knew that outsourcing was still the right solution, but in order to prevent the challenges he and Riverside faced with their previous provider, he needed to find a solution that offered more than just technical expertise.
That’s when he bet big on Thrive Networks to manage everything the firm needed to keep its IT infrastructure safe, accessible, and operational. And today, Sullivan’s choice is paying off.
Result: Satisfied Customers
Today, Riverside no longer worries about lack of communication, slow issue resolution, or unfamiliar engineers due to turnover. By using Thrive Networks’ Online Client Portal, anyone at Riverside can log service requests and monitor their resolution progress in real time. And because of Thrive’s unique team-based engineering structure, Sullivan is assured that if anything were to happen to his primary on-site engineer, he would receive a secondary engineer who is familiar with both Riverside’s network and people.
For me,” says Sullivan, “the biggest benefit is that Thrive Networks has taken ownership for the network. They’ve identified problems we hadn’t noticed and opened our eyes to possibilities we hadn’t considered. And they’ve done it with great competence and professionalism. Add to that, they’re very responsive and detailed. That’s a big difference from the way things used to be. Thrive has effectively relieved me – a numbers guy– from my IT management duties, and I couldn’t be happier.
Thrive Networks has also helped Riverside improve its network in a variety of other ways:
- Single point-of-management proactively monitors disk and drive space on individual machines, preventing untimely machine failures;
- Security services are fully managed and deployed from Thrive’s Network Operations Center;
- Managed Disaster Recovery and Business Continuity Services
- Planning for future enhancements and investments, including laptop and software upgrades.
The decision to switch from one outsourced IT provider to another carried a substantial amount of uncertainty. But for Sullivan it’s a decision he’s not looking back on.